Review the pickup and shipping information that defaults for the order.
Vault service customers follow the same steps outlined below for a pickup order. Iron Mountain manually updates the pickup order to ensure secure pickup for vault pickup service requests.
- After you finish the Pickup Order Cart Items step and click Next>, the Pickup Order Details screen opens.
- Review and edit the default pickup information. The order items are listed at the bottom of the screen grouped by type. If you entered a request for vault pickup service, this displays at the bottom of the list.
a. Verify the pickup address of the order. Click Change Address to select a different address and contact for the order, or to create a new address that will be used on this order and that will be retained in the centralized address repository for future use.
b. If necessary, change the Pickup Contact.
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Click Use My Contact Information to overwrite the default contact with your name and phone number. This information defaults from your user profile.
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Manually type contact information for a different contact.
- Select a Shipping Priority to set the date and time for the pickup. The shipping priorities available depend on the customer’s service priority, as well as the service level options set in your user profile. To set a date beyond the next business day, select Scheduled and then type a date in MM/DD/YYYY format, or click
and select a date.
- Select a Carrier. If you choose to have the order delivered by a third-party carrier, you will be required to complete the additional third party fields that display:
- Carrier: Name of the shipping company that will handle transport
- Account: Account number being billed for the pickup
- Priority: Shipping priority
NOTE: Orders being picked up by an Iron Mountain carrier, and larger than 500 cubic feet or more than 75 miles from the Iron Mountain Storage facility, may be delayed. Iron Mountain will be in contact within 24 hours in these circumstances.
- If necessary update the email addresses of the contacts who will receive notification when the order is submitted. The primary contact receives all notification, confirmation and cancellation emails. Non-primary email addresses will receive confirmation emails, but will not receive cancellation or delivery confirmation emails.
- Enter instructions that apply to the whole order. If you are using a third-party carrier, the third-party information that you are required to enter supersedes these instructions.
- If there is an internal routing address associated with this order, click the Add Internal Routing Address link to open the Shipping Address List screen and select the address for this order. Change the internal delivery contact as necessary.
- Click Place Your Order. Iron Mountain Connect Records Management processes your order. Be sure to keep your browser window open until the application has finished processing and you are taken into the Pickup Order Completion step in the Pickup Order wizard. Refer to Pickup Order Wizard Step 3: Pickup Order Completion.
See Also